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For assistance with American Express Mobile or with your account call the number on the back of your Card.


What is my American Express Mobile User ID and Password?

Your American Express Mobile User ID and Password are the same as the login you use to access Online Services on the computer.

If you do not have a User ID and Password or you have forgotten your User ID and Password, please visit americanexpress.com.ca from your computer to retrieve your User ID and Password.


Why am I having trouble entering my User ID and Password on American Express mobile?

You may wish to turn auto text (T9) off during the text entry process. T9 software predicts what you want to type as you type. To turn off T9, select an input method such as "Abc", "abc" or "Insert Numbers". To turn on T9, select "Auto Text", "Predictive Text" or "T9".

Please reference your phone's user manual for detailed instructions.


Is there a cost for using American Express mobile?

American Express does not charge for American Express Mobile. However, you are responsible for charges associated with visiting websites or using data services on your phone. Using a mobile web browser may require a data plan.

Please contact your carrier for specific pricing information for your data plan.


What is the "Remember Me" feature?

Checking the "Remember Me" box will securely store your User ID on your phone. You will still be required to enter your Password to access your accounts.

To turn off this feature you must uncheck the box and log in.


Are there other American Express Mobile sites available for countries outside of Canada?

Yes. American Express Mobile is also available for UK and US-based Cardmembers. If you have a US Card product, please visit americanexpress.com from your mobile device.


Customer Service

For assistance with American Express Mobile or with your account, call the number on the back of your card.
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