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What is my American Express Mobile User ID and Password?

Your American Express Mobile User ID and Password are the same as the login you use to access americanexpress.co.nz on the computer.
If you do not have a User ID and Password or you have forgotten your User ID and Password, please visit americanexpress.co.nz from your computer.


Why am I having trouble entering my User ID and Password on American Express Mobile?

You may wish to turn predictive text (also referred to as T9) off during the text entry process. Predictive text software predicts what you want to type as you type. To turn it off, select an input method such as 'Abc', 'abc' or 'Insert Numbers'. To turn it on, select 'Auto Text', 'Predictive Text' or 'T9'.Please reference your phone's user manual for detailed instructions.


Is there a cost for using American Express Mobile?

American Express does not charge for American Express Mobile. However, as a mobile phone user you are responsible for charges associated with visiting websites or using data services on your phone. Using a mobile Web browser may require a data plan.
Please contact your carrier for specific pricing information for your data plan.


What is the "Remember My User ID" feature?

Checking the "Remember My User ID" box will securely store your User ID on your phone. For your security, only your User ID will be saved. You will still be required to enter your Password to access your Accounts.
To turn off this feature you must uncheck the box and log in.


How secure is my information?

Your information will go to American Express Company using end-to-end encryption. However, please note that American Express does not operate or control the wireless networks used to access American Express Mobile. Carrier protocols may vary. Check with your service provider for information about their privacy and security practices.


Customer Service

For assistance with your Account, or American Express Mobile, please call the number on the back of your Card. For assistance with Lost or Stolen Cards please call 0800 656 660 locally, and +64 9 583 8300 from abroad.
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